Member & Guest Services Lead (Student)

MUST APPLY THROUGH THE eRECRUIT SYSTEM  

REFERENCE JOB ID #: 58267

1. Visit hr.missouri.edu/job-openings   

2. Select eRecruit under "Student Workers". 

3. Create a "New User" account. You must create an account, even if you are a current student employee.   

4. Search for the Job ID provided.    

5. Click on a position title to read the job description.   

6. Click the "Apply for Job" button on the job description to complete the application. 

Hiring Department

MizzouRec Services and Facilities is a department within the Division of Student Affairs that provides quality leisure experiences to all members of the campus community, primarily Mizzou students. Through our facilities and programs, we strive to bring our members and guests an environment that inspires and promotes a healthy, active lifestyle. MizzouRec enhances the student experience by creating a sense of “third place” and belonging with its vast services, facilities, and programming — in addition to its unique connection to campus history and traditions.

Benefits of Team Mizzou Employment

• Convenient and flexible hours.
• A fun atmosphere with great people and co-workers.
• Opportunities for promotions and cross utilization into new areas.
• Professional development and leadership opportunities.
• A positive learning environment.
• A place where education and being a student is valued.
• A supportive and approachable professional staff.
• Staff opinions and feedback are asked for and used.
• Training, workshops, and certification opportunities.
• Recognition program.

Job Description

Summary

The Member & Guest Services Lead is an advanced student leadership role within MizzouRec. Leads support daily operations, mentor Frontline staff, and assist with training, problem-solving, and customer service oversight. This position builds upon the competencies developed as a Frontline staff member and provides professional leadership experience in a dynamic, fast-paced, service-oriented environment.

Please indicate in your cover letter whether you will have Summer 2026 availability, as well as your desired working hours for this position.

General Responsibilities

• Serve as a role model for professional behavior and customer service.
• Support Frontline staff through coaching, guidance, and training.
• Assist with daily operations and problem resolution.
• Communicate effectively with professional staff and peers.
• Help maintain a welcoming, inclusive, and safe environment for all members and guests.

Essential Functions

• Provide on-shift leadership and operational support.
• Assist with training and onboarding of Frontline staff.
• Address member and guest concerns with professionalism and discretion.
• Support accurate transactions, access control, and facility policies.
• Complete administrative and operational tasks as assigned.
• Uphold and reinforce department policies, procedures, and values.
• Perform additional duties as assigned to support departmental operations and the mission of Student Affairs.

Anticipated Hiring Range

$15.50 per hour, paid on a bi-weekly basis

Shift

Average number of hours per week: 15

This position is responsible for coverage during all hours of facility operation. Hours adjust based on semester and holidays. Hours may include early mornings, late evenings, weekends, summer term and university breaks and holidays.

Minimum Qualifications

To be eligible for a student title, an individual must be enrolled at the University of Missouri. Enrollment in the summer session is not required if the student was enrolled in the Spring semester and is pre-enrolled for the Fall semester. Selection is contingent upon results of a review with the Office of Institutional Equity, Office of Student Accountability & Support, Office of the Vice Chancellor for Student Affairs, previous MU appointment history, and reference checks.

Preferred Qualifications

• Availability to work during Summer 2026 is strongly preferred.
• Current CPR/AED certification, or ability to obtain within three months of hire. MizzouRec provides CPR/AED training free of charge. Certification must be maintained for the duration of employment.
• At least one full semester of experience working with MizzouRec/Team Mizzou, with demonstrated excellence in frontline responsibilities, professionalism, attendance, and policy adherence.
• Demonstrated readiness for advanced responsibility through prior work, leadership roles or equivalent experience, including strong customer service skills, attention to detail, effective communication, comfort with department technology and systems, and the ability to coach, support, and positively influence peers.

Application Materials

Please indicate in your cover letter whether you will have Summer 2026 availability, as well as your desired working hours for this position.

Complete application, and upload the following: résumé, class schedule, cover letter, and 3 or more references which must include at least 1 MU supervisor (if applicable). Please provide your MU e-mail address in the contact information section of the application.

Other Information

Learning Outcomes 

Expected career readiness competencies gained and/or enhanced from this position include:

• Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions and overcome problems. The individual is able to obtain, interpret and use knowledge, facts and data in this process and may demonstrate originality and inventiveness.  
• Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters and complex technical reports clearly and effectively.  
• Teamwork/Collaboration: Build collaborative relationships with colleagues and customers by valuing the uniqueness of every individual. The individual is able to work within a team structure and can negotiate and manage conflict productively.  
• Digital Technology: Leverage existing digital technologies ethically and efficiently to solve problems, complete tasks and accomplish goals. The individual demonstrates effective adaptability to new and emerging technologies.  
• Leadership: Leverage the strengths of others to achieve common goals, and use interpersonal skills to coach and develop others. The individual is able to assess and manage their emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize and delegate work.  
• Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits (e.g., punctuality, working productively with others and time-workload management), and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind and is able to learn from their mistakes.  
• Career Management: Identify and articulate one’s skills, strengths, knowledge and experiences relevant to the position desired and career goals, and identify areas necessary for professional growth. The individual is able to navigate and explore job options, understands and can take the steps necessary to pursue opportunities and understands how to self-advocate for opportunities in the workplace.

Benefit Eligibility

This is a student position and is not eligible for University benefits. 

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.