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Service Agent

Who We Are
Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the
power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all
powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their
most valuable possessions so, we’re more than just a bit selective when it comes to hiring new team
members. Our service team is the best in the world, with a client satisfaction rating triple the
industry average.
What We Need
While working closely with senior management, the primary responsibility of a Service Agent is to
support our clients. You’ll do this by
• Providing a concierge/white-glove level service
• Removing barriers, and ensuring end-to-end resolution on all matters, such as servicing, billing,
and maintenance of home and auto insurance policies
• Add complex additions and alterations of multimillion-dollar commercial accounts and risk
• Resolving client complaints,
• Managing retention of accounts,
• Preventing cancellations among clients,
• Generating cross-sell leads and upselling coverage to existing clients.

Who You Are
You’re no stranger to hard work. Goosehead Insurance is one of the largest and fastest growing
independent insurance agencies in the United States. With our goal to become the largest personal lines insurance agency in the nation, we need the best and brightest young professionals interested in growing their career with an innovative industry partner.
You believe iron sharpens iron and want to be surrounded by the best. Only about 1% of Goosehead candidates are offered employment because we’re interested in A-players only. Our ideal candidate has experience within the hospitality or retail industry, a Bachelor’s degree and is interested in unlimited development opportunities with a growing organization.
You have high personal and professional standards. Goosehead’s starting salary is only the
beginning. High- performing Service Agents earn performance bonuses and are considered for
promotion opportunities. Each year Goosehead leadership invites the company’s top performers to an all-expense paid vacation to destinations like Cabo San Lucas, we work hard and play harder.
Goosehead also believes in promoting from within, so your career path is in your hands!
You want to win. We are looking for hard-working, fun, ambitious, honest, smart, team-oriented,
humble people who want to build a great company. In previous roles, you’ve demonstrated a
commitment to exceptional customer service, personal excellence and ownership for your work.
What We Offer
Compensation is competitive including base salary and bonus opportunities. Current benefits
include: 401(k) plan, medical, dental, vision and disability insurance, and two weeks paid vacation. Goosehead also offers meaningful professional development and rich mentorship opportunities.