Crisis Intervention Specialist

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Milford, MA • ID:12413-709 • Full-Time/Regular

Riverside Community Care

Love what you do!

Crisis Intervention Specialist - 2nd Shift

Riverside is seeking a passionate Crisis Intervention Specialist (CIS) to join our Community Behavioral Health Center (CBHC) team! This is a unique opportunity to join a growing team of dedicated behavioral health professionals!

The Crisis Intervention Specialist is responsible for providing advanced skills in trauma-informed crisis intervention and de-escalation, monitoring of the safety and security of the facility, and coordinating response to urgent and emergency situations. The CIS provides a therapeutic, calming, recovery-based, and pro-active presence in program. The CIS will assist leadership with safety drills, safety protocols, facility-related initiatives, may perform other person-served related support as interest and experience allows.

Note: CBHC regulations require “security” positions 24/7, this role is a therapeutic, engaging presence and not a typical security guard role.

The Crisis Intervention Specialist may perform other person-served related support as interest and experience allows including, but not limited to:

Modeling and teaching skills for development of positive relationships and negotiation of conflictProviding a calming presence in and around the facility supporting families and youth in conflict or crisis while onsite, while monitoring the safety of persons served, employees, and the facilityAssisting CBHC leadership in ensuring that safety drills (e.g. fire, medical, behavioral health) are held and documented as per regulation and that required fire protection and suppression equipment is present and in good working order and also ensuring the maintenance of program sites to minimize fire hazardsTaking lead in ensuring maintenance and cleanliness of physical plant is adequate and reports to Senior Director and/or facilities are aware of any concerns.Responding to medical and psychiatric emergencies (e.g. opioid overdose or psychiatric symptom escalation) utilizing medical code protocols such as calling a code, administering naloxone, and administering CPR/first aidAssisting with transportation to/from CBHC and the CCS site using agency or personal vehicle

Pay Rate: $26.22/hourly

Language differential available for Spanish, Portuguese, and Haitian Creole - additional $0.99/hourly

Schedule: Tuesday through Saturday 4 p.m. - 12 a.m.

Why You'll Love RiversideWe make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.

Benefits include:

Comprehensive, high-quality health, dental, and vision insurance optionsFlexible Spending Accounts – both medical and dependent careTwelve paid holidaysSeparate accruals for vacation (increases with tenure), personal, and sick timeTax-deferred 403(b) retirement savings plan with employer matchEmployee Assistance Plan / Travel Assistance PlanEmployee bonus for referrals resulting in hiringDiscounts to movie theaters, sporting, and entertainment eventsEmployee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s feeLearn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required SkillsStrong verbal and written communication skills requiredBasic computer fluency required. Minimum of three years proven experience using Microsoft Office programs preferred.Preferred valid Driver’s License and access to a reliable vehicle required

Required ExperienceHigh School Diploma or GED required. BA degree preferred.A minimum of 2 years of direct care or similar role in a behavioral health and/or medical setting requiredKnowledge of trauma-informed care and de-escalation skills required