Customer Service Representative

Job Summary:

Work directly with flight crews, passengers, and admin to deliver a proactive, personalized service experience to clients and customers. Excellent customer service and concierge skills with an eye for detail is a must. Aviation experience helpful but not required. Must be comfortable with extensive customer contact via phone, radio, and in-person. Microsoft Office suite computer skills necessary. Clean driving record required along with criminal background check. We are a zero-tolerance workplace so drug screening required for hire and random checks will occur. Regular office hours with some weekends.

Duties and Responsibilities:

• Reports directly to the CSR Manager
• Assist Travel Coordinator in arranging services including hotel, catering, and ground transportation.
• Coordinating aircraft services, such as fuel and hangar storage.
• Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
• Educating customers on available services, promotions and programs.
• Processing customer invoices.
• Answering customer questions and resolving issues as necessary.