Customer Service Representative

Gravity is the only Apple Certified Service Provider in Columbia, and strives to provide customers with great customer service while repairing their iPhones, iPads, Mac computers, and Apple Watches. Seeking qualified applicants.

 

A customer service representative is the first person individuals interact with upon entering the store. You will take care of the customer’s needs in a timely and efficient manner, serving as a liaison between customers with a device issue and the technicians who can fix it. Additionally, you contribute to the overall organization of the office by keeping records, documenting customer requests and processing customer tickets.

 

REQUIRED:

-    Experience in customer service

-    Excellent communication skills

-    Email, phone, and in person

-    Strong writing skills

-    Attention to detail

-    Time management skills

-    Ability to effectively and efficiently manage busy hours

-    Knowledge of Google Docs, Calendar and Mail

-    Organizational skills

 

PREFERRED:

-    Flexible schedule

-    Previous IT experience

-    Eager to learn