Intern, Food & Beverage
The Ibis F&B Internship is designed to give selected participants the tools they need to
accelerate their career and succeed as future leaders in hospitality. This is true for any young professional seeking hands-on, real world experience to prepare them for a management level position in the resort, hotel, and most specifically private country club industry. In addition to operational exposure and training, Interns will be provided training, one-on-one coaching and mentorship, and provided with regular individual feedback throughout the program.
Program Start Dates: June (Summer), August (Fall), January (Spring)
Hours per Week: 35-40 hours/week
At Ibis, we recognize that our future success is based on creating a continuous learning environment – not only for our current employees, but for future hospitality professionals. We achieve this goal through offering internal and external leadership development programs. As part of this initiative, we are committed to empowering our employees through industry education and training. We also actively seek top talent for all areas of our operations. One of our best resources for locating high potential, up-and-coming talent is through our partnerships with the world’s top college and university hospitality programs.
Program Highlights
- Paid Internship
- FREE Housing & Transportation
- Program Mentorship
- Industry Education & Training
- Rotational Operations-Based Learning
- Seminars & Offsite Learning
- Area Country Club Tours & Networking
Learning Outcomes
- How private country clubs differ from other hospitality sectors
- Overview of private club management structure
- Personalized service techniques
- Variety of food service styles, ranging from high-volume/casual to fine dining
- Private catering and special event function operation
- Operational excellence measurement techniques
Named after the graceful white birds that adorn the community, The Club at Ibis is a secure, gated community situated in West Palm Beach, Florida. Nearly 1,900 acres of land, over 1,850 homes in 33 distinct neighborhoods, Ibis is currently the second largest country club community in the State of Florida. Named a Distinguished Emerald Club of the World (BoardRoom Magazine), a Platinum Club of America, and most recently one of America’s Healthiest Clubs, The Club at Ibis is an equity club that provides spectacular amenities for an unsurpassed lifestyle. A recently completed $37M capital improvement project expanded the Clubhouse to include three new dining venues and banquet accommodations for groups up to 500. A new Sports Village (the CORE), opened in 2014, which includes state-of-the-art fitness facilities, a poolside Bistro, aquatics center, and a luxury spa. 16 tennis courts and four Pickleball courts hold friendly tournaments and weekly group play. Center stage at Ibis are our world-class golfing facilities, offering 54 holes on three Nicklaus family-designed championship golf courses and a high-tech fitting studio. Golf instruction is headed by Martin Hall, ranked by Golf Digest as one of the game’s top 50 instructors and host of Golf Channel’s popular show School of Golf. While the superb quality of our facilities initially draws many to Ibis, it is the personalized service and careful attention to detail that create an extraordinary quality of life – The Ibis Experience™.
Essential Duties and Responsibilities
- Provides outstanding service with a smile to our members and their guests in a professional and courteous manner.
- Greets members and guests in all areas of the Club and dining room with warm smile, eye contact, and use of Member's last name.
- Trains and performs essential job duties in several segments of the F&B department, including restaurant operations and special events.
- Learns line staff functions, operations, and company policies that affect each phase of business.
- Sets performance goals and objectives with upper management.
- Monitors performance progress with management and key trainers.
- Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
- Receives training in functions and operations of related departments to facilitate subsequent transferability between departments and to provide greater promotional opportunities.
- Follows proper steps of service as designated for each individual outlet.
- Knows all menus and bar items. Takes drink and food orders accurately by confirming preferences/modifiers. Enters the order into POS with use of correct table and seat numbers and member account.
Other Functions
- Prepares and delivers member's checks. Confirms member's name, photo, and signature with POS information.
- Remains productive throughout shift with opening/closing/running side work. Follows opening/closing side work procedures.
- Promotes Club activities to members.
- Displays teamwork and doing "whatever it takes" for our members and guests.
- Communicates to management any safety concerns or specific tools that are needed to enable them to do their job.
- Follows work schedule, calling out procedure, properly clocks in/out for breaks or leaving property.
- This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Preferably pursuing college degree in hospitality management or similar industry.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
- Basic computer skills required.
Certificates, Licenses, Registrations
- ServSafe Certification (or ability to obtain upon hire)
Other Skills and Abilities
- Excellent interpersonal and communication skills.
- Professional appearance and demeanor.
Other Qualifications
- Excellent organizational skills.
- Ability to articulate and confirm an understanding of directives.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.