Customer Service Specialist 1 - Bilingual
Cavco Industries, Inc., was founded in 1965 and is a fast growing publicly traded company that is disrupting the manufactured home industry. Headquartered in Phoenix, Arizona, Cavco is a leading designer and builder of manufactured homes, modular homes, commercial buildings, park model RV’s, and vacation cabins. We produce and sell some of the most widely recognized brand names in the industry including Fleetwood Homes, Palm Harbor Homes, Fairmont Homes, Nationwide Homes, Friendship Homes, Lexington Homes and Cavco Homes. The company’s insurance group, Standard Casualty, offers a wide range of insurance products for manufactured home owners and our finance subsidiary, CountryPlace Mortgage, offers a variety of homebuyer financing options. Our production footprint includes 20 manufactured and modular home factories across the U.S. We conduct business through more than 40 company-owned sales centers in addition to a vast network of independent retailers, community operators, builders and developers in 47 states, 6 Canadian provinces as well as Mexico and Japan.
In recognition of its innovation, quality, customer service, and long term stability, Cavco Industries was awarded the prestigious MHI Manufacturer of the Year Award for 7 consecutive years. We don’t settle for the “status quo” and continually strive for excellence.
Our employees are our biggest asset and play an integral role in meeting the needs of our customers. Come be part of a team offering many opportunities to utilize your talents in an atmosphere that supports and encourages you to realize your full potential.
Come share our story and be part of building something amazing!
CountryPlace Mortgage, Ltd., is currently looking for a Bilingual Customer Service Specialist to work in our Addison, TX office. We are a strong, reliable company contributing to the mortgage industry and communities throughout 36 states. This position will report directly to the CAM Manager.
What is in it for you?
- Excellent base pay of $44,000 and commission available after training
- Medical, Dental, Vision, 401k
- Paid Holidays and Vacation
- Collaboration/Team Work
- Being valued for what you contribute to the team
Key Responsibilities:
· Handle phone calls from customers related to mortgage loan accounts
· Take customer ACH payments over the phone
· Enter ACH payment transactions in the loan servicing system
· Reconcile daily ACH payments
· Understand escrow accounts and escrow disbursements for taxes and insurance
· Understand the various systems within the department
· Accounting department filing
· Perform ad-hoc duties as needed
Personal Characteristics:
· Ability to relate well with the public
· Strong interpersonal and communication skills
· Able to learn different systems
· Ability to integrate rapidly with an existing team
· Desire to advance within the department
Required Education:
· Bachelors Degree required
Preferred Skills:
· Prior customer service experience
· Familiar with MS Excel and Word
Reports to: Collector/Customer Service Manager
CountryPlace Mortgage, Ltd is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Applicant authorizes the employer to contact them via phone, text or email.