Desktop Engineer

Overview

SCIO Health Analytcis, an EXL Company is looking for an enthusiatic DeskTop Engineer to work with our awesome IT team . This position is located in our Jacksonville, FL office. The role will be responisble for maintaining and managing all end user computing devices to meet the organization's current and future requirements. Provides hands-on local and remote support for all end user computing devices, printers, faxes, and hardware devices. Will work with other team members on shipping/receiving/inventory of computer equipement. Works daily with Network, Infrastructure, and Help Desk teams to provide world class IT support.

Responsibilities

Support of End User Computing Devices

Second level support and Incident handling

Asset Management/Inventory

Access and Account Administration

Imaging/Re-Imaging and Hardware/Software Deployment

3rd Party and internal application support

Will perform other duties as assigned

Conduct all job functions and responsibilities in accordance with all company Compliance, Information Security and Regulatory policies, procedures and programs.

Qualifications

Minimum education and years of experience required to perform this job.

High School Degree

Associate's preferred

KNOWLEDGE AND SKILLS

4 + Years’ Experience in large computing environment

Microsoft Certifications

Hardware Certifications

Experience with Windows 7/10 operating systems

Experience with Desktop/Laptop/Peripheral hardware.

Experience with multiple versions of Microsoft Office Suite 2007/2010/2013

Experience with Ticketing systems and understanding of Support Desk

Experience with Inventory systems and asset management

EEO Statement

EEO/Minorities/Females/Vets/Disabilities