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Customer Service and Sales Representative

Hours: Full and Part-time positions available, flexible hours for students

As the Customer Service & Sales Representative you will work closely with customers in generating new sales, starting new services, and troubleshooting service and technical issues.

Position Responsibilities:
  • Fielding inbound sales inquiries, while maintaining as high a closing rate as possible.
  • Scheduling or facilitate the delivery of any materials needed (modem, new user packet, etc.).
  • Responding to inquiries from current Socket customers regarding changes to their account.
  • Assisting other departments when necessary with customer information to facilitate sales, support or other functions.
  • Gathering and compiling needed and necessary customer/potential customer information to ensure customer and Socket satisfaction.
  • Creating new customer accounts received.
  • Assisting with festivals and trade shows, by attending and staffing shows to provide answers for customer inquiries and generate leads and sales.
  • Provide customers with basic troubleshooting and technical assistance.
  • Performing other duties as assigned.
  • Be a sales-motivated individual.
  • Enjoy working towards achieving individual and team results.
  • High school diploma or equivalent.
  • Must be an active listener, have strong organization and communication skills.
  • Be available to work occasional weekends and evenings.