Operations Summer Intern
Two Operations Interns will be hired to work in Starlight’s Operations Department, supporting all venue event and facility operations. Interns will coordinate closely with Starlight’s Vice President of Operations, Facilities Manager and Operations Coordinators. Because the Operations Department is ultimately responsible for each and every Starlight guest’s experience, these interns must be highly customer service oriented as they play a prominent role in day-to-day operations. Interns will participate in event night personnel management, guest communication programs, sourcing parts and supplies, and coordinating and overseeing event-day operations (volunteers, parking, food & beverage, security, etc.). Interns also play a key role in pre-event setup and post-event breakdown, coordination and interaction of volunteer groups and event staff, quality control, and participation in Starlight’s Emergency Response Plans and associated training programs. Various additional roles under the umbrella of the Operations Department will be required of the selected candidates.
Venue Management, Operations Management, Hospitality Management, Hotel and Restaurant Management, Construction Management, Business Management, Sports and Entertainment Management, Facilities Management or similar majors
Our most successful interns are curious, energetic, self-starters, results-oriented, attentive to details, effective at multi-tasking, not shy to ask questions, well-organized, and ready for the long hours and late nights inherent in the entertainment industry. Experience in a facility or venue management setting is helpful but not required. Microsoft Office experience is required; Adobe Creative Suite experience is helpful.
The desire to work hard in a rapidly changing environment under all weather and stress conditions is a requirement of this position. Additionally, our pursuit of a world-class guest experience requires that our interns demonstrate exemplary listening skills and grace under pressure, as well as feel at ease addressing guests and associates (including staff, volunteers, vendors and others) individually or in large groups. A love of working outdoors in all types of weather (rain, shine, thunderstorms, heat) for long hours is absolutely necessary to achieve success.
Each intern will be required to successfully attain Trained Crowd Manager certification within 15 days of the start of employment. They also must attend Starlight’s associate orientation and training programs (dates TBD).
Position will be full-time, with day and evening/night hours, from May to late August. Start and end dates are negotiable.