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Shared Services Internship - HR Service Center

Job Description:
The Shared Services Summer Internship Program is a robust, 10-week program that immerses our interns in the business of healthcare while providing exceptional learning and development opportunities. Inclusive of a specialized Learning & Engagement Series and team-building activities,the goal of the program is to develop future talent for Northwell Health.
Responsibilities Include:
  • Create informative training tools and sessions for Polaris implementation, Northwell Health's new self-service platform.
  • Assist the Northwell workforce with inquiries related to Polaris, benefit, payroll, wellness, and retirement.
  • Participate in gathering, interpreting and utilizing complex data to develop actionable steps which will improve processes.
  • Provide real time solutions via phone, chat or service request while delivering an optimal level of customer service.
Qualifications:
  • High School Diploma or equivalent, required.  Currently enrolled in an Bachelor degree program, majoring in Business, Computer Science or related field, required
  • Proficiency in computer database skills, data entry and typing skills
  • Superior customer service skills 
  • Excellent listening, verbal and written communication skills
  • Ability to handle stressful situations appropriately 
  • Knowledge of HR and benefits, preferred
  • Prior call center experience, preferred