Customer Service Representative
Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
- Within Wolters Kluwer, CT Corporation contains our expert information services businesses that serve large corporations, small businesses and law firms specializing in incorporation and legal business compliance solutions.
Responsibilities:
- Communicate with customers daily via phone, email and live chat consisting of a relatively equal mix of inbound and outbound contacts
- Enter orders into the order system based on information gathered via phone or email
- Monitor the progress of those orders and working with customers to address any questions, delays or other issues is necessary
- Learn the complex and comprehensive BizFilings suite of products and services including features, benefits, pricing, intended use, value proposition and competitive position in order to effectively serve clients
- Learn and execute the sales process for BizFilings products and services
- Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
- Serve as point of contact for specific accounts and represent the "voice of the customer"
Qualifications:
- A minimum of one year of customer service experience; including integrating information from multiple sources, gathering and analyzing customer requirements, and diffusing potential volatile customer situations
- Bachelor's degree from an accredited college/university or equivalent consultative customer service experience is preferred
- 5 years of customer service experience needed (Banking, Insurance, Service, Software and Legal are preferred)
- Ability to manage multiple projects simultaneously and work independently with minimum oversight
- Strong verbal and written communication skills
- Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
- Hours of operation are 10:30am -7:00pm