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Consumer Loan Collector (1371)

Job Summary
American National Bank is looking for a new Consumer Loan Collector to be responsible for initiating, pursuing and ensuring prompt collection of direct and indirect installment loans. We are seeking an individual with at least 2 years previous banking experience in a customer facing role possessing strong communication skills.

Essential Job Duties & Responsibilities
  • Communicates with delinquent borrowers in attempting to obtain late payments, using the telephone and letter writing as the primary means of contact.
  • Receives and reviews a listing of all delinquent installment loans.
  • Refers delinquent borrowers to lender or underwriter in cases of refinancing.
  • Prepares reports and summaries indicating the type and status of delinquent accounts and collection activities.
  • Achieves compliance certification and uses knowledge of compliance/CRA regulations in day-to-day activities.
  • Outside collections, including repossession and reports associated with these activities.

Experience and Education
  • 2 years collections experience preferred OR 2 years banking experience in a customer facing role preferred
  • High school diploma or equivalent
  • Working knowledge of consumer debt collection regulations with general knowledge of the principles of consumer installment lending.
  • Ability to discuss sensitive financial situations in a tactful manner to resolve the delinquent status.
  • Excellent communication (oral and written).
  • Strict adherence to bank organizational structure, policies and operating procedures.
  • Strong ability to maintain confidentiality.
  • Basic computer skills with ability to learn core banking system and maintain working knowledge of MS Office.
  • Strong attention to detail and highly organized while focusing on work quality.
  • Ability to establish priorities and meet deadlines.