Sales Associate
Job Brief
As the public face of the company the Sales Associate is responsible for dealing with any and all customer questions about the products and services that the company offers. A Sales Associate is expected to be continuously updating their knowledge of the company products, services, and policies.
Complaint handling is a critical part to this position. Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.
Another key responsibility is maintain the presentation of the sales counter, products, signage, and displays.
Responsibilities
- Greeting customers, responding to questions, serving customers, and providing outstanding customer service.
- Operating cash registers and managing financial transactions.
- Directing customers to attraction options within the facility.
- Superior product knowledge.
- Maintaining an orderly appearance in the sales counter area.
- Introducing promotions and opportunities to customers.
- Cross-selling products to increase purchase amounts.
- Serving and selling soft drinks and alcohol
- Prepping, handling, and selling food products
Requirements
- At least 21 years of age and a high school diploma
- Sales experience
- A professional appearance
- Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
- The ability to read, write, and perform basic math
- The ability to stand and walk for extended periods of time.