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Assistant Store Manager at Coach

Assistant Store Manager Job Description
The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment.
Sample of tasks required of role:
 Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
 Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
 Productivity Management: holds the management team accountable for personal productivity and management contribution
 Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
 Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics
 Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations
 Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local
associations, mall initiatives)
 Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners
with the Store Manager and/or District Manager as needed
 Develop team to build long-term relationships with customers to drive business
 Takes initiative; has a high level of ownership and accountability for results of self and others
 Works directly with the Store/District Manager to protect and drive the needs of the business
 Ensures all daily tasks are completed without negatively impacting service of Coach standards
 Approaches challenges in direct and timely manner and takes action to course correct in the moment, when
 Builds trusting relationships with peers and team; acts as advocate for the Brand
 Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics
and store performance
 Delegates and empowers others
 Creates enthusiasm and positivity for a shared vision and mission
 Recognizes and values individual performance
 Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager
 Resolves performance problems using appropriate communication, coaching and counseling techniques
 Adheres to all retail policies and procedures including POS and Operations
 Leverages / understands Coach’s tools and technology to support Service and Operations of store
 Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent;
while creating a talent bench
 Manages daily operational tasks according to Coach standards including selling and service expectations,
operations, payroll, human resources and loss prevention
 Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and
budgets to the needs of the business (i.e. payroll, staffing, scheduling, merchandising)