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Crisis Line Clinician

Compass Health
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POSITION PURPOSE

The Crisis Line Clinician provides immediate person-centered assistance via the Compass Disaster Line. The Crisis Line Clinician is responsible for quickly identifying each caller’s needs and directing callers to intake services, existing providers, and other resources, as clinically appropriate.


g>ESSENTIAL FUNCTIONS – JOB SPECIFIC


  • Provide person-centered and trauma informed services when speaking with callers

  • Provide clinically appropriate crisis interventions over the phone

  • Complete Provides Zero Suicide screening and work to identify each caller’s needs in a timely manner

  • Make follow-up calls to callers, as required

  • Attend monthly meetings and weekly clinical supervision with Crisis Line Supervisor

  • Maintain agreed upon level of productivity

  • Provide culturally competent services to meet the unique cultural needs of each caller

  • Be knowledgeable of all services provided within Compass Health

  • Be knowledgeable of other human/social services agencies for purposes of referral if Compass is unable to provide a service and maintain documentation of such referral

  • Maintain client records, following agency and state regulations

  • Ensure all do
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  • mentation is written in proficient and professional manner

  • Refer and coordinate with mobile outreach team, as necessary

  • Collaborate and communicate with caller’s multi-disciplinary treatment team

  • Other duties as assigned by supervisor

  • Flexibility with shifts may be required

  • ESSENTIAL FUNCTIONS/CORE COMPETENCIES – COMPANY WIDE

  • Regularly attends work except for approved absences

  • Attends all training as required

  • Maintain professional, “champion” behavior

  • Provides quality customer service

  • Provides services with a commitment to service excellence

  • Works in a way that exhibits a commitment to personal excellence

  • Team oriented and values diversity



  • QUALIFICATION(S): DESIRED DEMONSTRATED KEY COMPETENCIES

  • Analytical Thinking

  • Change Readiness

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  • laborative Relationships
  • Creative Thinking

  • Communication – Oral

  • Communication – Written

  • Decision Making

  • Multitasking/Planning

  • Organizational/Time Management

  • Problem Solving

  • Risk Management/ Assessment

  • Teamwork

  • QUALIFICATION(S): EDUCATION

  • Associate degree required

  • Bachelor’s degree in social work, psychology or related field preferred

  • QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

  • At least three (3) years experience in a related behavioral health position required if Associate degree is the highest degree obtained

  • Must be currently working towards a Bachelor’s degree with scheduled graduation date within one (1) year of hire if Associate degree is the highest degree obtained

  • Working knowledge of DSM-V required


  • g>Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.