Tier II Technical Support - Full-Time
Cambridge Educational Services employs an elite group of highly talented individuals, and our employees are our most important asset. For those looking to go above and beyond, we have ample opportunity to reward hard-working individuals with additional compensation and benefits.
We are seeking a Tier II Tech that would like to expand their technical abilities and experience, receive promotions, and prosper in a rich learning environment. This position will do initial technical support for employees as well as customer facing data handling. This can include configuration of testing platforms for schools, account creation for LMS, etc. Basic technical knowledge is required
Cambridge is a small-to-medium publishing and consulting firm that partners with educators to achieve advancement for all students. Cambridge works directly with schools and organizations to provide data-driven assessments, supplemental curriculum resources for standardized tests and college and career readiness skills, teacher training, and student motivation seminars. To support our target audience, the Cambridge Grant Award Program has given over $10,000,000 to assist our underserved youth. Over two decades, 4,000 partner schools, and 10,000,000 students, Cambridge has established itself as the nation’s leader in campus-based college and career preparation.
Job Type: Full time, part time, and intern level available
Required Responsibilities:
- Basic troubleshooting for employees' technical issues
- Management of our online testing system, including account and classroom creation, handling data result requests, and support to end users
- Creation and management of accounts in a Moodle LMS system using custom tools
- End user support for our Moodle LMS system
- Maintain and update documentation
- Perform testing and maintenance on LMS platform
- Assist with the installation, configuration, and maintenance of technology-related items
- Perform miscellaneous job-related duties as assigned
Education and Experience:
- Some college education and/or experience that is related to the specified duties
- Knowledge of computer systems, software, applications, hardware, communications
- Knowledge of current technologies
- Ability to provide direction to staff and/or customers
- Strong communication skills and the ability to work effectively with a wide range of people
- Ability to analyze and resolve basic computer problems
- Ability to communicate technical guidance and instruction to users
Compensation and Benefits:
- Competitive hourly pay based on skills and experience
- Base salary commensurate with experience plus additional compensation opportunities
- Full-time benefits include department-based incentives, health insurance, 401K, paid holidays and time off, and flexible hours
Submit Resume and Cover Letter via e-mail to hr@cambridgeed.com