Customer Service Representative
Job Title: Customer Service III
Location: Lake Forest, IL
Job Type: 11 months contract
Job Id: ABOJP00033773
Job Description:
- 3 - 5-year experience required.
- Takes a high volume of inbound or places outbound calls to provide information and services to customers.
- Utilizes a database to retrieve customer or company information.
- Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
- Follows processes and steps to ensure appropriate actions and follow through taken for customers.
- Document needs for customers in databases.
- Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality.
- Can organize and handle calls with speed and accuracy.
- Must be able to be available to customers for a certain period during the day.
- Can work with complex computer applications and resource materials.
- Can use multiple operating environments (Windows, DOS, Mainframe). Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word.
Top 5 skills:
- Ability to problem solve and critically think
- Able to multitask between different platforms, able to jump back and forth between customer calls and emails
- Basic computing skills and understanding of Windows, Microsoft, and other frequently used computer systems
- Must be able to follow standard operating procedures, but also know when to ask for help
- Must understand the culture and be a good team player
Could you please fill the following details and send it back to me?
Full Legal Name:
Best Contact Number:
Email:
Interview availability:
Date available to start:
Contractor for Abbott Laboratories before (Yes/No):
Dates/Manager:
FTE for Abbott Laboratories before (Yes/No):
Dates/Manager:
Authorized to work in the US?:
Current location:
If local, can they come in for a f2f interview or phone only?-
If not - local, are you willing to travel at your own expense for an interview? (Yes/No) -Are you actively interviewing anywhere else?-
If so - is Abbott Laboratories, your number 1 choice?-
Any Vacation plans?:
Willing to work Onsite:
Expected Hourly W2 Rate:
Best Regards,
Tanisha Mathur
Sr. Technical Recruiter
Experis/ManpowerGroup
T: 414 -279 -8779