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Customer Service Representative

Job Title: Customer Service III 

Location: Lake Forest, IL

Job Type: 11 months contract 

Job Id: ABOJP00033773

Job Description:

  • 3 - 5-year experience required.
  • Takes a high volume of inbound or places outbound calls to provide information and services to customers.
  • Utilizes a database to retrieve customer or company information.
  • Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
  • Follows processes and steps to ensure appropriate actions and follow through taken for customers.
  • Document needs for customers in databases.
  • Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality.
  • Can organize and handle calls with speed and accuracy.
  • Must be able to be available to customers for a certain period during the day.
  • Can work with complex computer applications and resource materials.
  • Can use multiple operating environments (Windows, DOS, Mainframe). Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word.


Top 5 skills:

  • Ability to problem solve and critically think
  • Able to multitask between different platforms, able to jump back and forth between customer calls and emails
  • Basic computing skills and understanding of Windows, Microsoft, and other frequently used computer systems
  • Must be able to follow standard operating procedures, but also know when to ask for help
  • Must understand the culture and be a good team player

Could you please fill the following details and send it back to me?

Full Legal Name
Best Contact Number:      
Interview availability
Date available to start:  
Contractor for Abbott Laboratories before (Yes/No)
FTE for Abbott Laboratories before (Yes/No): 
Authorized to work in the US?:
Current location: 
If local, can they come in for a f2f interview or phone only?-                   
If not - local, are you willing to travel at your own expense for an interview? (Yes/No) -Are you actively interviewing anywhere else?-  
If so - is Abbott Laboratories, your number 1 choice?- 
Any Vacation plans?: 
Willing to work Onsite: 
Expected Hourly W2 Rate:

Best Regards,

Tanisha Mathur

Sr. Technical Recruiter


T: 414 -279 -8779